CompanyWatcher

TERMS AND CONDITIONS

Last updated August 2026

TABLE OF CONTENTS

  1. Our Services
  2. Accounts
  3. Intellectual Property Rights
  4. User Representations
  5. Products and Subscriptions
  6. Purchases and Payment
  7. Refunds Policy
  8. Acceptable Use
  9. Data Accuracy and Service Limitations
  10. Automated Decision-Making and User Data
  11. Third-Party Websites and Content
  12. Services Management
  13. Privacy Policy
  14. Term, Suspension and Termination
  15. Modifications and Interruptions
  16. Force Majeure
  17. Governing Law
  18. Dispute Resolution
  19. Corrections
  20. Disclaimer
  21. Limitations of Liability
  22. Indemnification
  23. Electronic Communications
  24. Miscellaneous
  25. Contact Us

1. OUR SERVICES

The Services are directed at businesses based in the United Kingdom. Users in any other jurisdiction access the Services entirely at their own risk and must satisfy themselves that such use is lawful in their jurisdiction.

Territorial Bar — USA and Canada

THE SERVICES ARE STRICTLY PROHIBITED FOR USE BY PERSONS OR ENTITIES IN THE UNITED STATES OF AMERICA OR CANADA. WE ACCEPT NO LIABILITY WHATSOEVER FOR ANY USE OF THE SERVICES FROM THESE JURISDICTIONS.

ANY SUCH USE CONSTITUTES A MATERIAL BREACH OF THESE LEGAL TERMS AND VOIDS ALL WARRANTIES AND INDEMNITIES PROVIDED HEREIN. We do not knowingly permit registration by, or accept orders from, persons or entities whose place of business or habitual residence is in the United States of America or Canada.

The Territorial Bar applies to any person or entity that is (i) incorporated, registered, or formed under the laws of the USA or Canada; (ii) whose ultimate beneficial owner is habitually resident in the USA or Canada; or (iii) acting on behalf of, or for the ultimate use of, any person or entity described in (i) or (ii), whether directly or through an intermediary. Registering an account or purchasing the Services constitutes a warranty that none of the foregoing applies. We reserve the right to use technical measures (including IP-based checks) to restrict access from these jurisdictions and to suspend or terminate any account found to be in breach of this clause without notice.

2. ACCOUNTS

To access the Platform's core features (saving companies, tracking, alerts, ownership tree tools) you must register for an account using a valid business email address.

You agree to:

  • provide accurate, current and complete information when registering, and keep it up to date;
  • maintain the confidentiality of your login credentials and not share your account with any other person or entity;
  • notify us immediately at hello@companywatcher.co.uk of any unauthorised use of your account or any other breach of security.

You are responsible for all activity that occurs under your account, whether or not authorised by you, except to the extent caused by our breach of these Legal Terms. We are not liable for any loss or damage arising from your failure to comply with this Section.

We reserve the right to suspend or terminate any account, and to refuse registration, at our sole discretion, including where we reasonably suspect fraudulent, abusive, or unlawful use, or a breach of these Legal Terms.

3. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or licensee of all intellectual property rights in the Services, including the Platform software, user interface, database schema, search and matching algorithms, ownership-tree and family-group logic, and automation workflows used to aggregate, filter, enrich and present data (collectively, the "Content"). The Content is protected by copyright and other applicable laws and is provided "AS IS" for your internal business purposes only.

Open Government Licence

Company data sourced from Companies House is made available under the Open Government Licence v3.0. You are free to copy, adapt, and exploit such data commercially provided you acknowledge the source. Required attribution: "Contains public sector information licensed under the Open Government Licence v3.0."

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to use the Platform and any Data Packs you have purchased solely for your internal business purposes. Any breach of this Section constitutes a material breach of these Legal Terms and will result in immediate termination of your right to use the Services.

Your submissions

By sending us any question, comment, suggestion, feedback, or other information about the Services ("Submissions"), including via our feedback widget, you assign to us all intellectual property rights in that Submission for our unrestricted use and dissemination, without acknowledgment or compensation to you.

4. USER REPRESENTATIONS

By registering an account, using the Platform, or purchasing a Data Pack, you represent and warrant that: (1) you are at least 18 years of age; (2) you are acting for business or professional purposes and not as an individual consumer — the Consumer Rights Act 2015 and associated consumer protection legislation do not apply to your use of the Services; (3) you have legal capacity to and agree to comply with these Legal Terms; (4) you are not located in, and your business is not registered in, the United States of America or Canada, and you are not acting on behalf of any person or entity in those jurisdictions; (5) all information you provide to us is truthful, accurate and complete; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use will not violate any applicable law or regulation.

5. PRODUCTS AND SUBSCRIPTIONS

The Platform

The core Platform is currently provided free of charge. We reserve the right to introduce paid subscription tiers in the future. If and when we do so, we will provide reasonable advance notice and separate terms covering pricing, billing, cancellation and auto-renewal will apply to any paid subscription you elect to purchase; those terms will supplement, not replace, these Legal Terms. We may also change, limit, or discontinue free-tier features at our discretion, subject to reasonable notice where practicable.

Data Packs

All Data Packs are subject to availability. We reserve the right to discontinue any product at any time. Prices are subject to change. Each Data Pack is a pre-built static CSV representing a point-in-time extract of Companies House data, licensed for the purchaser's internal business use only. Resale, redistribution, sublicensing or onward supply of the data — in whole or in part, in original or derived form — to any third party is strictly prohibited without our prior written consent, reinforced by Section 8 below.

6. PURCHASES AND PAYMENT

Data Pack purchases are made through our Payhip storefront at payhip.com/ukcompanywatcher. Payment is processed by Payhip using its connected Stripe integration. All payments are in GBP. We do not directly handle, receive, or store any payment card data; this is managed entirely by Payhip and Stripe.

The Platform's free tier requires no payment. If we introduce paid Platform subscriptions, payment will be processed by a third-party payment processor to be confirmed in updated terms at that time; we will not directly store full card details.

We only accept orders and registrations from UK-based customers. Purchases from the USA and Canada are blocked by country restrictions and fraud-prevention rules where technically available. We reserve the right to refuse any order or registration at our discretion.

7. REFUNDS POLICY

All sales of Data Packs are final and no refund is issued as a matter of course, as data is sourced from publicly available Companies House records and provided on an as-is basis. Dissatisfaction with the content, currency, or accuracy of data does not itself constitute grounds for a refund.

We reserve the right, at our absolute discretion, to offer a discretionary refund in full and final settlement of a dispute where there is a genuine material issue with the data delivered. Any such refund constitutes full and final settlement of all claims arising from that transaction and is not an admission of liability. Refund requests must be made to hello@companywatcher.co.uk within 7 days of purchase.

The Platform's free tier is not a paid product and is not subject to this refunds policy.

Any contribution made via our Buy Me a Coffee page is a voluntary gift, not a purchase of the Platform or a Data Pack. It does not create any entitlement to features, support, or services, and is not subject to this refunds policy.

8. ACCEPTABLE USE

You may not access or use the Services for any purpose other than that for which we make them available. You agree not to:

  • systematically retrieve data or content from the Services (including via scraping, crawling, or automated querying) to create or compile a collection, compilation, database or directory, without our prior written permission;
  • circumvent, disable, or otherwise interfere with rate limits, access controls, security features, or usage restrictions of the Platform;
  • share, sell, sublicense, or provide access to your account credentials to any other person or entity;
  • attempt to reverse engineer, decompile, or derive the source code, algorithms, or underlying logic of the Platform;
  • use any information obtained from the Services to harass, abuse, stalk, or target another person;
  • resell, redistribute, or sublicense any data obtained through the Services to third parties without our prior written consent;
  • use data obtained through the Services for any purpose other than legitimate business research, prospecting, monitoring, or tracking;
  • use the Services from, or on behalf of any person or entity in, the United States of America or Canada;
  • use data obtained through the Services for unsolicited electronic marketing in breach of the Privacy and Electronic Communications Regulations 2003 (PECR) or any successor legislation;
  • use data obtained through the Services for any time-sensitive decision, including without limitation credit extension, mergers and acquisitions due diligence, investment decisions, or identity verification, given that data may not reflect the current state of the Companies House register; or
  • introduce any virus, malware, or other harmful code, or otherwise interfere with the proper functioning of the Services.

9. DATA ACCURACY AND SERVICE LIMITATIONS

Data provided through the Services — including via the Platform's search, saved lists, ownership tree, family-group tools, and email alerts — is sourced from Companies House and is provided strictly on an as-is basis. We make no representations or warranties regarding the accuracy, completeness or currency of any data. Platform data is refreshed periodically and email alerts are generated on a best-efforts basis; we do not guarantee the timeliness, delivery, or completeness of any alert, and delivery may be affected by factors outside our control, including third-party email providers and the availability of the Companies House register or API.

The accuracy of all data is dependent on information filed by third parties with Companies House. We accept no responsibility for errors, omissions, or inaccuracies in that underlying source data.

You are solely responsible for independently verifying any data before relying on it for any business decision, investment, credit, or other purpose. Data must not be relied upon for time-sensitive decisions, including credit extension, M&A due diligence, investment decisions, or identity verification.

We accept no liability for any loss, damage or expense arising from reliance on data provided through the Services, subject to the limitations in Section 21.

10. AUTOMATED DECISION-MAKING AND USER DATA

Automated decision-making

Our search, filtering, ownership-tree and family-group tools use automated processing to classify, rank, group and return company data based on criteria you select or that we derive from Companies House filings (including SIC codes, shareholding and control structures, and registered addresses). You acknowledge that: (i) these automated processes may produce results that do not fully reflect the current state of the Companies House register; (ii) company classifications, SIC codes, and inferred ownership or family-group relationships are derived from third-party filings and our own matching logic, and may not accurately reflect a company's actual activities or ownership; and (iii) no automated result constitutes a recommendation, endorsement, or verification of any company or individual.

In accordance with the Data (Use and Access) Act 2025, where our automated processing produces an outcome that materially affects you, you have the right to request meaningful human intervention, to make representations about the outcome, and to contest any automated classification or result. To exercise this right, contact hello@companywatcher.co.uk.

User data

We maintain certain data that you transmit to or generate within the Platform (including saved companies, tracked lists, and alert preferences) for the purpose of operating and improving the Platform. Although we perform reasonable routine backups of this data, you are solely responsible for any data you transmit or generate via the Platform, and we have no liability to you for any loss or corruption of such data, subject to our obligations under the Privacy Policy in respect of personal data.

11. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to other websites ("Third-Party Websites"). We do not investigate, monitor, or verify the accuracy or completeness of Third-Party Websites and are not responsible for them. Inclusion of, or linking to, a Third-Party Website does not imply our endorsement.

12. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms; (3) refuse, restrict, limit or disable access to any portion of the Services in our sole discretion; and (4) otherwise manage the Services to protect our rights and property and to facilitate their proper functioning.

13. PRIVACY POLICY

Please review our Privacy Policy at companywatcher.co.uk/privacy, which describes how we collect and process personal data in connection with the Platform (including account data) and is incorporated into these Legal Terms.

14. TERM, SUSPENSION AND TERMINATION

These Legal Terms remain in effect while you hold an account or otherwise use the Services. We reserve the right, in our sole discretion and without notice or liability, to suspend or terminate your account and deny access to the Services for any reason, including breach of these Legal Terms or applicable law.

You may close your account at any time by contacting hello@companywatcher.co.uk. On closure, we will delete or anonymise your account data in accordance with our Privacy Policy, save where we are required or permitted to retain it (for example, for legal, security, or fraud-prevention purposes).

15. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove any part of the Services at any time, at our sole discretion and without notice, including adding, changing or removing free-tier features. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Services.

16. FORCE MAJEURE

We are not liable for any failure or delay in performing our obligations under these Legal Terms where such failure or delay results from any cause beyond our reasonable control, including acts of God, flood, fire, epidemic or pandemic, governmental action, failure of third-party infrastructure (including cloud hosting, database, email delivery, or payment providers), denial of service attacks, or failure or unavailability of the Companies House API or public register. Our obligations are suspended for the duration of such an event.

17. GOVERNING LAW

These Legal Terms are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Legal Terms.

18. DISPUTE RESOLUTION

Informal Negotiations

The parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating formal proceedings, commencing upon written notice from one party to the other.

Mediation

If informal negotiations fail, the parties agree to refer the dispute to mediation administered by the Centre for Effective Dispute Resolution (CEDR), or a mediator agreed between the parties, before commencing court proceedings, with costs shared equally. Nothing in this clause prevents either party seeking urgent injunctive relief.

Governing Jurisdiction

Any dispute not resolved by negotiation or mediation will be determined by the courts of England and Wales, seated in London, in the English language.

19. CORRECTIONS

The Services may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct these and to change or update information on the Services at any time without notice.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE SERVICES' CONTENT, INCLUDING PLATFORM ALERTS, AND WE ASSUME NO LIABILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT OR MATERIALS, OR FOR ANY INTERRUPTION OR UNAVAILABILITY OF THE PLATFORM.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability to you for any cause whatsoever, regardless of the form of action, is limited to the greater of: (a) the fees actually paid by you for the specific transaction or subscription giving rise to the claim in the 12 months preceding the claim; or (b) £100. This cap applies whether or not you are a paying user of the Platform.

Nothing in this clause limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including any persons acting on our behalf, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees, made by any third party due to or arising out of:

  1. your use of the Services, including your account;
  2. breach of these Legal Terms;
  3. any breach of your representations and warranties in these Legal Terms;
  4. your violation of the rights of a third party, including intellectual property rights;
  5. unauthorised access to or use of your account, where caused by your failure to safeguard your credentials in breach of Section 2;
  6. any fines, penalties, damages or costs we incur as a direct result of your misuse of data obtained through the Services for electronic marketing in breach of PECR or successor legislation; and
  7. any breach by you of the Open Government Licence v3.0, or any claim by Companies House or a regulator arising from your misuse of data obtained through the Services.

Your indemnification obligations are not limited by the cap in Section 21, as they relate to your conduct rather than our provision of the Services. We may, at your expense, assume exclusive defence and control of any matter for which you are required to indemnify us.

23. ELECTRONIC COMMUNICATIONS

Registering an account, visiting the Services, and completing online forms constitute electronic communications. You consent to receive electronic communications from us, including transactional and alert emails, and agree that these satisfy any legal requirement that such communication be in writing.

24. MISCELLANEOUS

These Legal Terms, together with the Privacy Policy, constitute the entire agreement between the parties and supersede all prior representations, negotiations, and agreements on this subject matter. Each party acknowledges it does not rely on, and has no remedy in respect of, any statement, representation, warranty, or undertaking not set out in these Legal Terms, save that nothing excludes liability for fraudulent misrepresentation.

Our failure to exercise or enforce any right or provision does not operate as a waiver. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time, including in connection with a sale, merger, or transfer of the business. If any provision is determined unlawful, void, or unenforceable, it is severable and does not affect the remaining provisions.

25. CONTACT US

Company Watcher

hello@companywatcher.co.uk

Contains public sector information licensed under the Open Government Licence v3.0 (nationalarchives.gov.uk/doc/open-government-licence/version/3/).